If you're a customer who has received a parcel packed in our film, see Return 2 Recycle explained.
Why offer it
- It's part of your service. Tell customers the film in their parcel can be recycled, alongside the rest of your packaging and sustainability information.
- It shows how you choose suppliers. Packaging is one of the first things a customer sees. Choosing a supplier that takes responsibility for the film at the end of its life says something about how carefully you make those choices.
- We pay for the mailer and the postage to your customer. Your customer pays only for a second-class stamp on the return.
How it works for your customers
- They request a free mailer from the form in the Return 2 Recycle section of our sustainability page, or through our contact page.
- They deflate and flatten the film into the mailer.
- They post it back, paying for a second-class stamp.
Most of our films are printed with a QR code that goes to the same form. Our bubble and quilt films carry a "recycle me" message with the website address instead, so customers can find the form straight from the film.
A summary of requests, on request
The form asks which seller or order the packaging came from. If you'd like to know how many of your customers have asked to recycle the film from your parcels, ask us and we'll send you a summary. You can use it in your own sustainability communications. We report numbers and the source, not your customers' personal details.
Ready-to-use wording
The printed recycling information on the film will be clear, but you may also like to promote this service in other areas of your engagement with customers. Here are 6 examples where you can do this. You can copy, edit and use. Where it says [link] replace with https://www.forevergreenpackaging.com/sustainability#recycle or your own page that links to it.
1. Packing slip or parcel insert (short)
Your packaging can be recycled. The air cushion film in this parcel can be sent back for recycling. Request a free mailer at [link] or scan the QR code on the film, flatten the deflated film into the mailer and post it back. The mailer is free with an address label; you only pay for a second-class stamp to return.
2. Packing slip or insert (shortest, for small slips)
Recycle this film: request a free mailer at [link]. You only pay the stamp.
3. Order confirmation or returns email
Subject: Recycle the packaging from your order
Thanks for your order. The air cushion film we used to protect your parcel can be recycled through Return 2 Recycle, a service from our packaging supplier, Forever Green.
- Request a free mailer at [link].
- Deflate and flatten the film into the mailer.
- Post it back using the address label. You only pay for a second-class stamp.
Forever Green guarantees that every parcel they receive is recycled, provided it contains clean Forever Green air cushion film and nothing else.
4. Website sustainability or delivery page
Recycle your packaging We pack our orders in Forever Green air cushion film, which can be recycled through their Return 2 Recycle service. Request a free mailer at [link], post the deflated film back, and it will be recycled. You only pay for a 2nd class stamp.
5. Social post (for you or a distributor to share)
We pack in Forever Green air cushion film, and you can send it back to be recycled. Request a free mailer at [link]. You only pay the return 2nd class stamp.
6. For distributors passing the film on to their own customers
Add a line to your product page, delivery note or newsletter:
"The air cushion film we supply carries a QR code or a "recycle me" web address. Your customers can request a free Return 2 Recycle mailer and post their used film back for recycling."
If it becomes popular
We want Return 2 Recycle to work well for you and for your customers. If it proves popular with your customers, it will take more time and cost more to run: arranging mailers, replying to the people who request them, and producing summaries. For very high volumes we may talk to you about sharing some of those costs, in advance and by agreement. It would be a sign that the service is supporting your brand and the sustainable approach you've chosen. We'd rather raise this early than have it come as a surprise.
Worth knowing
- Only Forever Green air cushion film can be returned. Please don't suggest customers send other soft plastics or other suppliers' film.
- Return 2 Recycle does not change what your business must report or pay under extended producer responsibility (EPR) or any other regulation, so check your own obligations with your compliance adviser or scheme.
Related questions
Can I offer Return 2 Recycle to my own customers? Yes, if you or your customer pack orders in Forever Green air cushion films.
Who pays for what? We pay for the mailer, the postage to your customer and the recycling. Your customer pays for a second-class stamp on the return.
What if lots of my customers use it? That would be a good problem. If volumes become high, we may talk to you about sharing some of the cost, in advance and by agreement. Nothing changes unless we've agreed it with you.
Can I see how many of my customers have used it? Yes, on request. We'll send you a summary of the mailer requests that came from your customers' orders, without their personal details.
Does Return 2 Recycle help with EPR? It does not change what you must report or pay. Some businesses use it as a simple way to help used packaging get recycled and to show that in their sustainability communications. Check your obligations with your compliance adviser.
How do I get started? Use the wording above, and point customers to the form. If you'd like a summary of requests, or help with wording, contact us.
Return 2 Recycle is run by Forever Green Packaging. Read Return 2 Recycle explained, or see our sustainability page.
Last checked: 29 October 2026.
